Service Level Agreement

This Service Level Agreement ("SLA") defines the availability, performance, and support commitments for the Valuein Service. This SLA applies to Growth and Institutional tier subscribers. The Sample (Free) tier is provided on a best-effort basis with no availability, performance, or support guarantees. Custom tier subscribers may negotiate individual SLA terms as part of their agreement.

This SLA is supplementary to and incorporated by reference into the Valuein Terms of Service. Capitalized terms not defined herein have the meanings given to them in the Terms of Service.

Valuein commits to the following monthly uptime targets for the REST API and Parquet download endpoints:

Growth Tier: 99.5% monthly uptime. Institutional Tier: 99.9% monthly uptime.

Uptime is calculated as: (Total Minutes in Calendar Month - Downtime Minutes) / Total Minutes in Calendar Month x 100.

"Downtime" is defined as any period of five (5) or more consecutive minutes during which the Service's primary API endpoint returns HTTP 5xx errors or is unreachable for more than 50% of health check requests. Isolated HTTP errors, client-side errors (4xx), or errors affecting a single user's API key are not considered Downtime.

Uptime is measured using automated monitoring from multiple geographic locations. Valuein's monitoring data shall be the sole and authoritative source for uptime calculations.

Valuein may perform scheduled maintenance on the Service to deploy updates, perform infrastructure upgrades, or conduct security patches. Scheduled maintenance windows will be announced at least 48 hours in advance on the Valuein status page at status.valuein.biz and, for maintenance expected to exceed 30 minutes, by email to affected subscribers.

Scheduled maintenance is excluded from uptime calculations. Valuein will make commercially reasonable efforts to schedule maintenance during low-traffic periods (weekends and U.S. holidays, between 02:00 and 06:00 UTC) and to minimize the duration and frequency of maintenance windows.

Valuein commits to the following data freshness targets for processing new SEC EDGAR filings:

Growth Tier: New SEC filings will be processed, standardized, and made available through the API within 24 hours of the filing's availability on SEC EDGAR.

Institutional Tier: New SEC filings will be processed, standardized, and made available through the API within 4 hours of the filing's availability on SEC EDGAR.

These freshness commitments apply to 10-K, 10-Q, 20-F, and 8-K filings and their amendments. Freshness is measured from the time the filing appears on the SEC EDGAR full-text search index to the time the standardized data is queryable through the Valuein API.

Historical data (filings originally published before January 1, 2020) is provided as a static dataset with periodic reprocessing. No freshness SLA applies to historical data. Valuein may reprocess historical data to improve quality, correct errors, or expand coverage, but is not obligated to do so on any specific schedule.

Valuein targets the following API response times, measured at the 95th percentile (p95) across all requests in a calendar month:

Manifest Endpoint: p95 response time of less than 2 seconds. The manifest endpoint returns metadata about available tables and their last-updated timestamps.

Full Parquet Table Download: p95 response time of less than 5 seconds for tables under 100 MB. Larger tables (e.g., the full-universe fact table) may take longer depending on file size and network conditions.

These response time targets are best-effort performance goals, not guaranteed commitments. They are not eligible for service credits. Response times may vary based on your geographic location, network conditions, request complexity, and concurrent load on the Service.

Valuein classifies service incidents into three severity levels with corresponding response commitments:

Critical — Full Service Outage: The API is completely unreachable or returning errors for all users. Acknowledgment within 1 hour. Target resolution within 4 hours. Status page updated every 30 minutes during the incident. Post-incident report published within 48 hours.

Major — Degraded Performance: The API is reachable but experiencing significantly elevated error rates (above 5%) or response times (above 3x normal). Acknowledgment within 4 hours. Target resolution within 24 hours. Status page updated every 2 hours during the incident.

Minor — Partial Feature Impact: A specific endpoint, table, or feature is unavailable or degraded, but the majority of the Service is functioning normally. Acknowledgment within 24 hours. Target resolution within 72 hours. Status page updated upon acknowledgment and resolution.

Acknowledgment means that Valuein has identified the incident, posted a notice on the status page, and begun investigation. Resolution means that the Service has been restored to normal operation as defined by the uptime SLA.

If the Service fails to meet the uptime commitment for your tier in a given calendar month, you may be eligible for service credits as follows:

Growth Tier: One (1) day of service credit for each full hour of unplanned Downtime exceeding the 99.5% uptime threshold. Maximum credit: 30 days per calendar month.

Institutional Tier: Three (3) days of service credit for each full hour of unplanned Downtime exceeding the 99.9% uptime threshold. Maximum credit: 30 days per calendar month.

Service credits are applied to your next billing cycle as a reduction in the subscription fee. Service credits are not redeemable for cash, are not transferable, and cannot be applied to other Valuein products or services.

To claim service credits, you must send an email to legal@valuein.biz within 30 calendar days of the incident, including: your account email address, the date and approximate time of the Downtime, and a brief description of the impact.

Valuein will verify the claim against our monitoring data and, if confirmed, apply the credit within one billing cycle. Valuein's determination of Downtime duration based on our monitoring systems is final.

This SLA does not apply to, and service credits are not available for, Downtime or performance degradation caused by:

Force Majeure: Events beyond Valuein's reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, power outages, and internet backbone failures.

Third-Party Outages: Outages or performance issues at SEC EDGAR, Cloudflare, Stripe, or other third-party services that Valuein depends on but does not control. If an SEC EDGAR outage delays the availability of new filings, the data freshness SLA is suspended for the duration of the EDGAR outage plus a reasonable processing buffer.

DDoS Attacks: Distributed denial-of-service attacks targeting Valuein's infrastructure, provided that Valuein takes commercially reasonable steps to mitigate the attack.

Customer Misconfigurations: Errors in your API integration, misconfigured API keys, exceeded rate limits, or requests to invalid endpoints.

Sample (Free) Tier Usage: The Sample tier is provided on a best-effort basis with no SLA coverage.

Scheduled Maintenance: Pre-announced maintenance windows as described in the Scheduled Maintenance section.

Valuein maintains a public status page at status.valuein.biz that provides real-time and historical information about Service availability, ongoing and past incidents, scheduled maintenance announcements, and component-level status for the API, data pipeline, and website.

Subscribers may subscribe to status updates via email or RSS through the status page. The status page is the authoritative source for incident communications.

For SLA-related inquiries, service credit claims, or to report a service incident, contact us at:

Valuein Email: support@valuein.biz Status Page: status.valuein.biz